Environmental Management Survey

15 November 2009
We would like to ask you about 20 minutes of your time for answering the following questions. The results will be used for academic purposes only. Maastricht University treats all personal data in accordance with the Netherlands Law for Protection of Privacy. Thank you in advance.
 

Customers

1. Have you included questions on environmental management and sustainability in your guest surveys?


 

2. How important do your customers rate environmental performance of your hotel?

Very Important Important Average Slightly Important Not Important

 

3. Do you believe an Environmental Management System will influence your ability to provide the level and types of service required by your customers?


 

Personnel

4. Do you believe an Environmental Management System will allow you to attract better qualified personnel?


 

5. Do you believe an Environmental Management System will allow you to retain better performing personnel?


 

Operations

6. Do you believe an Environmental Management System will lead to any change or innovation in your room operations?


 

7. Do you believe an Environmental Management System will lead to any change or innovation in your Food & Beverage operations?


 

8. Do you believe an Environmental Management System will lead to any change or innovation in your reception operations?


 

Strategy

9. Do you believe an Environmental Management System will improve your overall competitive position?


 

10. Do you believe an Environmental Management System will stimulate cooperation with other companies in your sector (e.g. cruise ship companies, travel agencies)?


 

11. Do you feel you an Environmental Management System will be produce a good return on this investment in the short term (1-3 years)?

 

12. Do you feel you an Environmental Management System will be produce a good return on this investment in the medium term (3-5 years)?

 

Evaluation Environmental Management

13. How important do you rate environmental performance of your hotel?

Very Important Important Average Slightly Important Not Important

 

Company data

14. In which country is your company located?


 

15. Company name:


 

16. How many rooms does your hotel have?


 

17. What was your average room rate in the high season 2008? (US $)


 

18. What was your occupancy rate in 2008? (%)


 

19. Your job title:


 

20. What is the length of time in your current position? (months)


 

21. Would you mind participating in a 15 minute telephone survey concerning this survey? If not, please leave your number and availability. You can also write your comments on this survey here.


Your Name:

Your Email Address: